Refund policy

Returns or exchanges of new, unused items will be considered within 7 days of receipt as follows:

To be eligible for a return, your item(s) must be new, unused, in original packaging, in the same condition as received.

To start a return, contact us at tonevendor@gmail.com. Items sent back to us without first requesting a return will not be accepted. 

Buyer shall be responsible for return shipping costs for any reasons other than seller error.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Used items are generally not returnable, with the exception of defects or other problems that were not identified in the item condition description. Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund after we have processed it.